Developer Support

• The currencies available are:
• EUR (Euro)
• GBP (Great British Pounds)
• USD (United States Dollar)
• AUD (Australian Dollar)
• CAD (Canadian Dollar)
• CHF (Swiss Franc)
• DKK (Danish Kroner)
• HKD (Hong Kong Dollar)
• JPY (Japanese Yen)
• NZD (New Zealand Dollar)
• NOK (Norwegian Kroner)
• PLN (Polish Zloty)
• SWK (Swedish Kroner)
• ZAR (South African Rand)

We also settle into Euro, USD or GBP from over 150 worldwide currencies all under the same merchant account!

The cards that can be accepted through the Authipay Payment Gateway are shown below:

• Visa
• Visa Electron
• MasterCard
• Maestro
• Diners/Discover

Assuming you have the relevant merchant IDs from AIB Merchant Services, recurring payments can be accepted for any of these card types:

• American Express
• MasterCard
• Visa
• Diners/Discover
• Laser

If an unsupported card type is submitted, an error 92 will be generated.

The format of the file will depend upon the Service and type of transactions within the file.

The .CSV file is readable in Excel and the XML file can also be imported to excel for further study.

You can have multiple users for one store, which allows multiple employees to process orders and/or view reports, each of them logging on with their own user ID, password, and permissions. All users of one store can share the same client certificate.

To add or delete users, you must be logged in on the store’s original user account. The primary user for the store the user ID and password that was provided when the store account was set up–is the only user who can add/delete users and assign permissions. No other users are allowed to add or remove users or assign user permissions. Users who do not have permissions to manage users will not see the Manage Users option on theAdministration page.

Additional logins can be created by any existing user who has administrator privileges configured.

If you need your Reporting password reset, you will need to contact our Support Team.

AIB Merchant Services: 0818 021 062 or + 44 1268 567121  (from outside Ireland)
First Trust Merchant Services: 0371 200 1437 or + 44 1268 567122  (from outside Ireland)
AIB (GB) Merchant Services: 0371 200 1436 or + 44 1268 567123  (from outside Ireland)

If asking Support to reset your password, please ensure your request contains your Groupname and Username.

TID stands for terminal ID.

TIDs are used to obtain authorisation codes from AIB Merchant Services. Each TID on your account allows you to have one open connection to AIB Merchant Services at any given time. This means that if your account has one TID, you will only be able to request one authorisation code at a time – in much the same way as a till in your local supermarket only processes one transaction at a time.

If you wish to increase the capacity of your account, this can easily be done by adding more TIDs .

Each TID on your account will be configured with one of your merchant IDs, and will process a particular type of transaction – i.e. one currency, one code capture method/code and a specific set of card types.

If all relevant TIDs are busy at the time a new request is received, error 53 will occur.

Authipay is payment gateway and merchant services provided by AIB Merchant Services.

A MID is a Merchant ID Number and is used like a bank account or customer number, identifying your merchant account.

You can apply for a MID through AIB Merchant Services.

Chargebacks occur when a transaction is returned to the acquirer by the card issuer and where the acquirer may apply a debit to the merchant’s bank account. The cardholder can dispute transactions for several reasons and the card issuer will support their cardholder’s dispute if it is valid under the scheme rules.

You can find more information on Chargebacks in our Handbook here:

Chargebacks Handbook

What is a Card Verification Value (CVV) & Address Verification Services (AVS)?

CVV is an additional service which is intended to assist the combating of fraud in Card Not Present transactions (i.e. online, mail or phone purchases).

The purpose of the Card Verification Value is to ensure that the data stored on the magnetic stripe of the card is valid and was generated by the issuing bank. The CVV code is the final 3 digits of the number shown on the signature strip of the card.

Address Verification Services ensure that the supplied address details match those registered for the card.

Technical information for developers is available in the Developer section of this website. Your developer will find  guides and FAQ’s that will allow them to integrate Authipay.

We work with a number of shopping carts that are currently available in the marketplace.  Please contact our Support Team to verify that your shopping cart can be integrated.

Yes, Authipay is a PCI DSS compliant gateway.

As Authipay is a bundle you will need to move acquirer to AIB Merchant Services in order to avail of Authipay.  This is easy to do and our Merchant Support Team will provide you with all the relevant information to progress this.

There are two reporting portals available to you:

AIBMS insight – the online presentment of your statement of all your transactions.

Authipay reporting – the online system detailing all your gateway transactions.

When your account has been approved you will receive a letter welcoming you as a customer of AIB Merchant Services.

You will then receive an email from Authipay providing you with your MID and logon details to our reporting tool.

You can help to prevent fraud through the implementation of fraud tools including Card Verification Service (CVV) and 3D Secure Services.  You also need to ensure your website is PCI DSS compliant (see www.pcisecuritystandards.org for more information on PCI DSS).

Also the suite of Fraud Settings available in the Administration section of Authipay Virtual terminal will allow you to actively set parameters so as to help prevent fraud, details of these are outlined in the Virtual Terminal User Guide and apply to all types of transactions.

The Authipay order number, which uniquely identifies all transactions within our system. It is unique to your store and assigned by you, if not entered Authipay will assign a unique identifier for you.

This will depend on the bank you hold your business bank account with.

No, you may not set any minimum limit on any credit and debit card transactions.