With the new legislation coming into effect on the 31st December 2020 we want to make sure all of our customers are prepared and have what they need to be compliant in the way they process transactions. Answer the questions below to find out what you need to do next to make sure that your business is ready.
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MOTO Payments
Summary
- My customers pay over the phone
- An operator or IVR guides them through each transaction
How do I accept card payments?
Your customers pay with their card numbers/details they provide your staff or IVR over the phone. This is known as a Mail Order or Telephone Order (MOTO payments).
What do I do now?
Once-off MOTO payments have no new regulations places on them by PSD2 so you should be able to continue as you have been up until now.
If you have queries about how your transactions are presented to the schemes please contact your Payment Service Provider (PSP)/Gateway and they will be able to let you know if you are processing MOTO payments correctly.
MOTO Payments
Summary
- My customers pay over the phone
- We store their card details after the first transaction so no further calls for payment are needed
How do I accept card payments?
Your customers pay with their card numbers/details they provide your staff or IVR over the phone. This is known as a Mail Order or Telephone Order (MOTO payments).
Additionally, you store these cards for future transactions. If the charge was the same frequency/amount this is classified as a MOTO Recurring Transaction. If the charge is at different intervals/amounts this is classified as a MOTO Merchant Initiated Transaction.
What do I do now?
The most important thing to do now is to contact your Payment Service Provider (PSP)/Gateway, the service that helps you take card numbers from your site/app and sends the information to your acquiring back. They are responsible for how you collect card details and process transactions so they are key to helping you become compliant.
Once you get in touch with your PSP you can ask the following:
“Is my site/app/business processing transactions correctly for PSD2? I currently process transactions through Moto Initiated Recurring Billing and I want to make sure my site is compliant.”
Your PSP will then be able to guide you through the process to become compliant or let you know if you already are.
The PSD2 legislation will come into effect on December 31st 2020. If your business is non-compliant by this date your online transactions will be at risk of being declined. This decline will not be due to your customer’s ability to pay, but the way you process the transaction will no longer be acceptable.
Customer Initiatied Transactions
Summary
- My customers pay through a website
- They choose when they pay by filling out their details and clicking pay
- We store card details to speed up our customer’s future transactions
How do I accept card payments?
Your customers pay using card information they provide to your site by entering their details into your system. While they may later be using stored information on your website, it is always considered that the transaction involved each time would be a Customer Initiated Transaction (CIT).
What do I do now?
The most important thing to do now is to contact your Payment Service Provider (PSP)/Gateway, the service that helps you take card numbers from your site/app and sends the information to your acquiring back. They are responsible for how you collect card details and process transactions so they are key to helping you become compliant.
Once you get in touch with your PSP you can ask the following:
“Is my site/app/business processing transactions correctly for PSD2? I currently process transactions through Customer Initiated Transactions and I want to make sure my site is compliant.”
Your PSP will then be able to guide you through the process to become compliant or let you know if you already are.
The PSD2 legislation will come into effect on December 31st 2020. If your business is non-compliant by this date your online transactions will be at risk of being declined. This decline will not be due to your customer’s ability to pay, but the way you process the transaction will no longer be acceptable.
Customer Initiatied Transactions
Summary
- My customers pay through a website
- They choose when they pay by filling out their details and clicking pay
- We do not store card details for future transactions
How do I accept card payments?
Your customers pay using card information they provide to your site by entering their details into your system. This transaction would be considered a Customer Initiated Transaction (CIT).
What do I do now?
The most important thing to do now is to contact your Payment Service Provider (PSP)/Gateway, the service that helps you take card numbers from your site/app and sends the information to your acquiring back. They are responsible for how you collect card details and process transactions so they are key to helping you become compliant.
Once you get in touch with your PSP you can ask the following:
“Is my site/app/business processing transactions correctly for PSD2? I currently process transactions through Customer Initiated Transactions and I want to make sure my site is compliant.”
Your PSP will then be able to guide you through the process to become compliant or let you know if you already are.
The PSD2 legislation will come into effect on December 31st 2020. If your business is non-compliant by this date your online transactions will be at risk of being declined. This decline will not be due to your customer’s ability to pay, but the way you process the transaction will no longer be acceptable.
Customer Initiatied Transactions
Summary
- My customers pay through a website
- After a customer is set up, we store card details for future transactions
- A customer fills out/confirms their order on our website
How do I accept card payments?
Your customers pay using card information they provide to your site by entering their details into your system. This transaction would be considered a Customer Initiated Transaction (CIT).
What do I do now?
The most important thing to do now is to contact your Payment Service Provider (PSP)/Gateway, the service that helps you take card numbers from your site/app and sends the information to your acquiring back. They are responsible for how you collect card details and process transactions so they are key to helping you become compliant.
Once you get in touch with your PSP you can ask the following:
“Is my site/app/business processing transactions correctly for PSD2? I currently process transactions through Customer Initiated Transactions and I want to make sure my site is compliant.”
Your PSP will then be able to guide you through the process to become compliant or let you know if you already are.
The PSD2 legislation will come into effect on December 31st 2020. If your business is non-compliant by this date your online transactions will be at risk of being declined. This decline will not be due to your customer’s ability to pay, but the way you process the transaction will no longer be acceptable.
Recurring Payments
Summary
- My customers pay through a website
- After a customer is set up, we store card details for future transactions
- A customer is not on our website when they fill out/confirm their order
- The amount/frequency of each payment is the same
How do I accept card payments?
Your customer makes their first payment on your site and subsequent transactions use card information stored safely on your system for a schedule/amount sequence that you have agreed. This is known as Recurring Payments which are characterized by a fixed agreed amount over a fixed frequency of time (daily, weekly, monthly etc.).
What do I do now?
The most important thing to do now is to contact your Payment Service Provider (PSP)/Gateway, the service that helps you take card numbers from your site/app and sends the information to your acquiring bank. They are responsible for how you collect card details and process transactions so they are key to helping you become compliant.
Once you get in touch with your PSP you can ask the following:
“Is my site/app/business processing transactions correctly for PSD2? I currently process transactions through Recurring Payments and I want to make sure my site is compliant.”
Your PSP will then be able to guide you through the process to become compliant or let you know if you already are.
The PSD2 legislation will come into effect on December 31st 2020. If your business is non-compliant by this date your online transactions will be at risk of being declined. This decline will not be due to your customer’s ability to pay, but the way you process the transaction will no longer be acceptable.
Merchant Initiated Payments
Summary
- My customers pay through a website
- After a customer is set up, we store card details for future transactions
- A customer is not on our website when they fill out/confirm their order
- The amount/frequency of each payment changes with every transaction
How do I accept card payments?
Your customers pay using card information which is stored safely on your system, based on a trigger you have agreed. This is known as Merchant Initiated Payments (MIT) which are unscheduled transactions triggered by the merchant once a customers’ bill reaches an agreed amount.
For example, Auto Top Up is considered a Merchant Initiated Payment. When the stored value on an auto top up account falls below the agreed amount, a transaction is placed in order to top up the customer’s account.
What do I do now?
The most important thing to do now is to contact your Payment Service Provider (PSP)/Gateway, the service that helps you take card numbers from your site/app and sends the information to your acquiring back. They are responsible for how you collect card details and process transactions so they are key to helping you become compliant.
Once you get in touch with your PSP you can ask the following:
“Is my site/app/business processing transactions correctly for PSD2? I currently process transactions through Merchant Initiated Payments (MIT) and I want to make sure my site is compliant.”
Your PSP will then be able to guide you through the process to become compliant or let you know if you already are.
The PSD2 legislation will come into effect on December 31st 2020. If your business is non-compliant by this date your online transactions will be at risk of being declined. This decline will not be due to your customer’s ability to pay, but the way you process the transaction will no longer be acceptable.
Recurring Payments
Summary
- My customers pay through our back office system which stores their details
- Card details are taken when they sign up and stored safely against an account
- The amount/frequency of each payment is the same
How do I accept card payments?
Your customers pay using card information stored safely on your system on a schedule/amount sequence that you have agreed. This is known as Recurring Payments which are characterized by a fixed agreed amount over a fixed frequency of time (daily, weekly, monthly etc.).
What do I do now?
The most important thing to do now is to contact your Payment Service Provider (PSP)/Gateway, the service that helps you take card numbers from your site/app and sends the information to your acquiring bank. They are responsible for how you collect card details and process transactions so they are key to helping you become compliant.
Once you get in touch with your PSP you can ask the following:
“Is my site/app/business processing transactions correctly for PSD2? I currently process transactions through Recurring Payments and I want to make sure my site is compliant.”
Your PSP will then be able to guide you through the process to become compliant or let you know if you already are.
The PSD2 legislation will come into effect on December 31st 2020. If your business is non-compliant by this date your online transactions will be at risk of being declined. This decline will not be due to your customer’s ability to pay, but the way you process the transaction will no longer be acceptable.
Merchant Initiated Payments
Summary
- My customers pay through our back office system which stores their details
- Card details are taken when they sign up and stored safely against an account
- The amount/frequency of each payment changes for every transaction
How do I accept card payments?
Your customers pay using card information which is stored safely on your system, based on a trigger you have agreed. This is known as Merchant Initiated Payments (MIT) which are unscheduled transactions triggered by the merchant once a customers’ bill reaches an agreed amount.
For example, Auto Top Up is considered a Merchant Initiated Payment. When the stored value on an auto top up account falls below the agreed amount, a transaction is placed in order to top up the customer’s account.
What do I do now?
The most important thing to do now is to contact your Payment Service Provider (PSP)/Gateway, the service that helps you take card numbers from your site/app and sends the information to your acquiring back. They are responsible for how you collect card details and process transactions so they are key to helping you become compliant.
Once you get in touch with your PSP you can ask the following:
“Is my site/app/business processing transactions correctly for PSD2? I currently process transactions through Merchant Initiated Payments (MIT) and I want to make sure my site is compliant.”
Your PSP will then be able to guide you through the process to become compliant or let you know if you already are.
The PSD2 legislation will come into effect on December 31st 2020. If your business is non-compliant by this date your online transactions will be at risk of being declined. This decline will not be due to your customer’s ability to pay, but the way you process the transaction will no longer be acceptable.
MOTO Payments
Summary
- My customers pay through our back office system which stores their details
- Card details are collected during sign up by a staff member over the phone/face to face
How do I accept card payments?
Your customers pay with their card numbers/details they provide your staff or IVR over the phone. This is known as a Mail Order or Telephone Order (MOTO Payments).
Additionally, you store these cards for future transactions. If the charge was the same frequency/amount this is classified as a MOTO Recurring Transaction. If the charge is at different intervals/amounts this is classified as a MOTO Merchant Initiated Transaction.
What do I do now?
The most important thing to do now is to contact your Payment Service Provider (PSP)/Gateway, the service that helps you take card numbers from your site/app and sends the information to your acquiring back. They are responsible for how you collect card details and process transactions so they are key to helping you become compliant.
Once you get in touch with your PSP you can ask the following:
“Is my site/app/business processing transactions correctly for PSD2? I currently process transactions through Moto Initiated Recurring Billing and I want to make sure my site is compliant.”
Your PSP will then be able to guide you through the process to become compliant or let you know if you already are.
The PSD2 legislation will come into effect on December 31st 2020. If your business is non-compliant by this date your online transactions will be at risk of being declined. This decline will not be due to your customer’s ability to pay, but the way you process the transaction will no longer be acceptable.
MOTO Payments
Summary
- My customers pay through our back office system which stores their details
- Customers fill out their card details on a physical form which is entered into the system by an employee
How do I accept card payments?
Your customers pay with their card numbers/details they provide your staff or IVR over the phone. This is known as a Mail Order or Telephone Order (MOTO Payments).
Additionally, you store these cards for future transactions. If the charge was the same frequency/amount this is classified as a MOTO Recurring Transaction. If the charge is at different intervals/amounts this is classified as a MOTO Merchant Initiated Transaction.
What do I do now?
The most important thing to do now is to contact your Payment Service Provider (PSP)/Gateway, the service that helps you take card numbers from your site/app and sends the information to your acquiring back. They are responsible for how you collect card details and process transactions so they are key to helping you become compliant.
Once you get in touch with your PSP you can ask the following:
“Is my site/app/business processing transactions correctly for PSD2? I currently process transactions through Moto Initiated Recurring Billing and I want to make sure my site is compliant.”
Your PSP will then be able to guide you through the process to become compliant or let you know if you already are.
The PSD2 legislation will come into effect on December 31st 2020. If your business is non-compliant by this date your online transactions will be at risk of being declined. This decline will not be due to your customer’s ability to pay, but the way you process the transaction will no longer be acceptable.
Customer Initiated Transactions
Summary
- My customers pay through an app
- They choose when they pay by filling out their details and clicking pay
- We store card details to speed up our customer’s future transactions
How do I accept card payments?
Your customers pay using card information they provide to your app by entering their details into your system. This transaction would be considered a Customer Initiated Transaction (CIT).
What do I do now?
The most important thing to do now is to contact your Payment Service Provider (PSP)/Gateway, the service that helps you take card numbers from your site/app and sends the information to your acquiring back. They are responsible for how you collect card details and process transactions so they are key to helping you become compliant.
Once you get in touch with your PSP you can ask the following:
“Is my site/app/business processing transactions correctly for PSD2? I currently process transactions through Customer Initiated Transactions and I want to make sure my site is compliant.”
Your PSP will then be able to guide you through the process to become compliant or let you know if you already are.
The PSD2 legislation will come into effect on December 31st 2020. If your business is non-compliant by this date your online transactions will be at risk of being declined. This decline will not be due to your customer’s ability to pay, but the way you process the transaction will no longer be acceptable.
Customer Initiated Transactions
Summary
- My customers pay through an app
- They choose when they pay by filling out their details and clicking pay
- We do not store card details for future transactions
How do I accept card payments?
Your customers pay using card information they provide to your app by entering their details into your system. This transaction would be considered a Customer Initiated Transaction (CIT).
What do I do now?
The most important thing to do now is to contact your Payment Service Provider (PSP)/Gateway, the service that helps you take card numbers from your site/app and sends the information to your acquiring back. They are responsible for how you collect card details and process transactions so they are key to helping you become compliant.
Once you get in touch with your PSP you can ask the following:
“Is my site/app/business processing transactions correctly for PSD2? I currently process transactions through Customer Initiated Transactions and I want to make sure my site is compliant.”
Your PSP will then be able to guide you through the process to become compliant or let you know if you already are.
The PSD2 legislation will come into effect on December 31st 2020. If your business is non-compliant by this date your online transactions will be at risk of being declined. This decline will not be due to your customer’s ability to pay, but the way you process the transaction will no longer be acceptable.
Customer Initiated Transactions
Summary
- My customers pay through an app
- After a customer is set up, we store card details for future transactions
- A customer fills out/confirms their order on our app
How do I accept card payments?
Your customers pay using card information they provide to your app by entering their details into your system. This transaction would be considered a Customer Initiated Transaction (CIT).
What do I do now?
The most important thing to do now is to contact your Payment Service Provider (PSP)/Gateway, the service that helps you take card numbers from your site/app and sends the information to your acquiring back. They are responsible for how you collect card details and process transactions so they are key to helping you become compliant.
Once you get in touch with your PSP you can ask the following:
“Is my site/app/business processing transactions correctly for PSD2? I currently process transactions through Customer Initiated Transactions and I want to make sure my site is compliant.”
Your PSP will then be able to guide you through the process to become compliant or let you know if you already are.
The PSD2 legislation will come into effect on December 31st 2020. If your business is non-compliant by this date your online transactions will be at risk of being declined. This decline will not be due to your customer’s ability to pay, but the way you process the transaction will no longer be acceptable.
Recurring Payments
Summary
- My customers pay through an app
- After a customer is set up, we store card details for future transactions
- A customer is not on our app when they fill out/confirm the order
- The amount/frequency of each payment is the same
How do I accept card payments?
Your customers pay using card information stored safely on your system on a schedule/amount sequence that you have agreed. This is known as Recurring Payments which are characterized by a fixed agreed amount over a fixed frequency of time (daily, weekly, monthly etc.).
What do I do now?
The most important thing to do now is to contact your Payment Service Provider (PSP)/Gateway, the service that helps you take card numbers from your site/app and sends the information to your acquiring bank. They are responsible for how you collect card details and process transactions so they are key to helping you become compliant.
Once you get in touch with your PSP you can ask the following:
“Is my site/app/business processing transactions correctly for PSD2? I currently process transactions through Recurring Payments and I want to make sure my site is compliant.”
Your PSP will then be able to guide you through the process to become compliant or let you know if you already are.
The PSD2 legislation will come into effect on December 31st 2020. If your business is non-compliant by this date your online transactions will be at risk of being declined. This decline will not be due to your customer’s ability to pay, but the way you process the transaction will no longer be acceptable.
Merchant Initiated Payments
Summary
- My customers pay through an app
- After a customer is set up, we store card details for future transactions
- A customer is not on our app when they fill out/confirm the order
- The amount/frequency of each payment will vary
How do I accept card payments?
Your customers pay using card information which is stored safely on your system, based on a trigger you have agreed. This is known as Merchant Initiated Payments (MIT) which are unscheduled transactions triggered by the merchant once a customers’ bill reaches an agreed amount.
For example, Auto Top Up is considered a Merchant Initiated Payment. When the stored value on an auto top up account falls below the agreed amount, a transaction is placed in order to top up the customer’s account.
What do I do now?
The most important thing to do now is to contact your Payment Service Provider (PSP)/Gateway, the service that helps you take card numbers from your site/app and sends the information to your acquiring back. They are responsible for how you collect card details and process transactions so they are key to helping you become compliant.
Once you get in touch with your PSP you can ask the following:
“Is my site/app/business processing transactions correctly for PSD2? I currently process transactions through Merchant Initiated Payments (MIT) and I want to make sure my site is compliant.”
Your PSP will then be able to guide you through the process to become compliant or let you know if you already are.
The PSD2 legislation will come into effect on December 31st 2020. If your business is non-compliant by this date your online transactions will be at risk of being declined. This decline will not be due to your customer’s ability to pay, but the way you process the transaction will no longer be acceptable.
Card Present Transactions
Summary
- My customers pay using a card terminal
- The customer is always present for each transaction
How do I accept card payments?
Your customers pay using a card terminal. These transactions are known as Card Present transactions which rely on the card terminal used to secure the payment appropriately.
What do I do now?
As your customer uses your card terminal to pay you the card terminal is responsible for handling the security of the payment. In card present transactions, payments are secured by the Chip & Pin being entered and confirmed by the terminal itself.
Payment methods such as Google Pay or Apple Pay require biometric data in order to proceed such as a fingerprint. These transactions are therefore compliant under the PSD2 regulations as they meet SCA requirements.
Cashless transactions can be exempted from the need of SCA, but if the cardholder has exceeded the total number of these types of transactions the terminal will instruct the cardholder to enter their card for a Chip & Pin transaction to authenticate this transaction.
This activity, as well as being able to do Chip & Pin transactions, make your terminal Compliant for PSD2 and as such you should be able to continue to trade as you are with no change
MOTO Payments
Summary
- My customers pay using a card terminal
- After the first transaction we store their card details so further calls for payment are not needed
How do I accept card payments?
Your customers pay with their card numbers/details they provide your staff or IVR over the phone. This is known as a Mail Order or Telephone Order (MOTO payments).
Additionally, you store these cards for future transactions. If the charge was the same frequency/amount this is classified as a MOTO Recurring Transaction. If the charge is at different intervals/amounts this is classified as a MOTO Merchant Initiated Transaction.
What do I do now?
The most important thing to do now is to contact your Payment Service Provider (PSP)/Gateway, the service that helps you take card numbers from your site/app and sends the information to your acquiring back. They are responsible for how you collect card details and process transactions so they are key to helping you become compliant.
Once you get in touch with your PSP you can ask the following:
“Is my site/app/business processing transactions correctly for PSD2? I currently process transactions through Merchant Initiated Payments (MIT) and I want to make sure my site is compliant.”
Your PSP will then be able to guide you through the process to become compliant or let you know if you already are.
The PSD2 legislation will come into effect on December 31st 2020. If your business is non-compliant by this date your online transactions will be at risk of being declined. This decline will not be due to your customer’s ability to pay, but the way you process the transaction will no longer be acceptable.