AIB Merchant Services Merchant Support Centre


The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that merchants and service providers adequately protect cardholder data. It defines a standard of due care and enforcement for protecting sensitive cardholder information. The standard applies to all entities that store, process, transmit or access cardholder data.

These data security standards are developed and managed by an independent body that was created by the major payment card brands (Visa, MasterCard, American Express, Discover and JCB.) to improve transaction security.

Compliance with the PCI DSS standards is required of all merchants and service providers who store, process or transmit cardholder data. The requirements apply to all payment channels, including retail shops, mail / telephone order companies and e-commerce businesses. There are different requirements depending on a range of criteria, such as cardholder data storage, processing channels, security protocols, transaction volume, and so on.

If you do not comply with the PCI DSS security requirements, your business may be at risk, and you may also be subject to non-compliance fines from the Card Schemes.

Benefits to merchants

The benefits of PCI DSS to merchants include the following:

  • Protection of customer’s personal data
  • Increased customer confidence through a higher level of data security
  • Increased protection against financial losses
  • Enhanced customer trust and safeguarded reputation

For more information on PCI DSS, see the PCI Security Standards Council website.

AIB Merchant Services PCI DSS programme

AIBMS requires all merchants to report on their PCI DSS compliance, and we have partnered with Sysnet Global Solutions to provide an online merchant portal to assist you in completing this process.

The programme provides you with access to a PCI Helpdesk, with expertise in the field of PCI DSS, to support you in completing your requirements. Contact the AIBMS PCI DSS helpdesk using the numbers below:

AIB (GB) Merchant Services (in Great Britain) 0044 845 874 0159
AIB Merchant Services (in Ireland) 1890 98 70 80
First Trust Merchant Services (in Northern Ireland) 0044 845 874 0185